Data Analyst (Contract)

About Care.com

Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we're applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you're all about using your talent for good, Care.com is the place for you.

Position Overview: Care.com is seeking a Data Analyst (6-Month Contractor) to support our Operations team by analyzing and interpreting Net Promoter Score (NPS) and Trust & Safety data. This role requires a highly motivated, self-starting analyst with a strong background in SQL and data visualization tools, preferably Tableau. Experience with Snowflake is a plus. The ideal candidate will be passionate about using data to drive operational improvements and enhance customer trust and satisfaction.

Hourly Compensation: $35 - $50

What You'll Do:
? Analyze NPS and Trust & Safety data to identify trends, insights, and opportunities for improving customer experience and operational processes.
? Build and maintain dashboards and reports to track key metrics, ensuring stakeholders have clear visibility into performance trends.
? Develop and execute SQL queries to extract, manipulate, and analyze large datasets across multiple sources.
? Provide data-driven recommendations to cross-functional teams, including Operations, Trust & Safety, and Product, to optimize business processes and enhance user trust.
? Work independently to identify and solve business problems using data analytics.
? Communicate findings through compelling data storytelling, making insights accessible to both technical and non-technical stakeholders.

Who You Are:
? 2 years of experience in a data analyst or business intelligence role, with a focus on operational data analysis.
? Strong SQL skills, with experience querying and transforming large datasets.
? Proficiency in data visualization tools such as Tableau, Power BI, Looker, or Domo.
? Ability to work independently in a fast-paced environment and take initiative in solving complex data challenges.
? Strong analytical mindset with a keen eye for detail and data accuracy.
? Experience analyzing customer satisfaction metrics (e.g., NPS) and/or Trust & Safety data is a plus.
? Experience with Snowflake is a plus.
? Excellent communication skills with the ability to translate data insights into actionable recommendations.

Company Overview: Available in 21 countries, Care.com is one of the largest providers of online services for finding family care and care jobs, spanning in-home and in-center care solutions. Since 2007, families have relied on Care.com for an array of care for children, seniors, pets, and the home. Designed to meet the evolving needs of today's families and caregivers, the Company also offers customized corporate benefits packages to support working families, household tax and payroll services, and innovations for caregivers to find and book jobs. Care.com is an IAC company (NASDAQ: IAC).