Data Entry Analyst

Position Type: Full-Time
Location: Remote or On-Site (varies by company policy)

Position Overview
We are looking for a Data Entry / Receptionist to join our team. This role combines administrative and customer service responsibilities, including data entry, order processing, and addressing customer inquiries. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to remain composed in high-pressure situations.

Key Responsibilities

Maintain a positive, empathetic, and professional attitude toward customers at all times.
Respond promptly to customer inquiries across various communication channels (email, phone, chat).
Process orders, forms, applications, and requests with accuracy and efficiency.
Acknowledge and resolve customer complaints while escalating issues when necessary.
Gain a thorough understanding of company products and services to answer customer questions effectively.
Keep accurate records of customer interactions, transactions, comments, and complaints.
Communicate and coordinate with team members to resolve customer issues.
Provide feedback on improving customer service processes and overall efficiency.
Manage and support a team of junior customer service representatives as needed.
Ensure customer satisfaction by delivering professional, prompt, and effective support.

Qualifications and Requirements

Education: High school diploma, GED, or equivalent.
Experience: Previous experience in customer support or related roles is preferred.
Ability to remain calm and composed under pressure, especially when handling challenging customers.
Comfortable using computers and familiarity with standard office software.
Excellent verbal and written communication skills.
Strong organizational skills and the ability to multitask efficiently.

Why Join Us?

Collaborative Environment: Work alongside a supportive team dedicated to customer satisfaction.
Skill Development: Gain experience in customer relations and administrative functions.
Opportunities for Growth: Potential for career advancement within the company.

How to Apply
If you are detail-oriented, customer-focused, and enjoy a dynamic work environment, we encourage you to apply. Submit your application today to become a vital part of our team!