Delta Live Chat Agent Jobs (Immediate Openings) – Remote Work

Job Summary

**Job Type:** Full-time

**Salary:** Hourly

**Working Hours:** 8-hour shifts

**Company:** Delta Airlines

**Location:** Georgia

**Benefits:** Health, Dental, Paid Training, Paid Vacations, 401(k) Matching, Employee Discounts, Career Development Opportunities

Job Description

Delta Airlines is excited to announce immediate openings for Remote Delta Live Chat Agents. As a Live Chat Agent, you will be the first point of contact for our valued customers. Your role will be to provide exceptional customer service, answer inquiries, resolve issues, and maintain a positive image of Delta Airlines. This role is entirely remote, allowing you to work from the comfort of your home while being an integral part of a leading airline company.

In this position, you will handle a variety of customer interactions through our live chat platform, including answering questions about flight bookings, cancellations, baggage, and other travel-related inquiries. If you are a customer service expert with excellent communication skills and a knack for problem-solving, we would love to hear from you.

Requirements

– High school diploma or equivalent

– Minimum of 1 year of customer service experience, preferably in a call center or remote environment

– Exceptional written communication skills

– Ability to work flexible hours, including weekends and holidays

– Strong problem-solving abilities

– High-speed internet connection and a quiet home office setup

– Proficiency with computers and customer service software

Responsibilities

– Respond to customer inquiries via live chat in a timely and professional manner

– Provide accurate information regarding flights, bookings, cancellations, and other travel-related matters

– Resolve customer issues and escalate when necessary

– Maintain a high level of product knowledge to provide accurate information to customers

– Follow all company protocols and policies

– Keep detailed records of customer interactions and transactions

– Collaborate with team members and other departments to improve service delivery

Benefits

– Comprehensive Health and Dental insurance

– Paid Training to ensure you are fully equipped for the role

– Generous Paid Vacations and Sick Leave

– 401(k) Matching Program

– Employee Discounts on Delta flights and services

– Career Development Opportunities to grow within the company

Educational Qualifications

– High school diploma or equivalent is required

– Additional certifications in customer service or related fields are a plus

Experience

– At least 1 year of customer service experience, especially in a remote or call center setting, is highly preferred

– Experience in the airline or travel industry is a bonus but not mandatory

Company Overview

Delta Airlines is a global leader in the aviation industry, committed to connecting people and cultures across the world. With a rich history dating back to 1924, Delta has been at the forefront of innovation, customer service, and operational excellence. Our diverse and inclusive work environment fosters a culture of teamwork and continuous improvement. We believe in investing in our employees, offering robust training programs, and providing opportunities for professional growth. Join us at Delta Airlines and be a part of a dynamic team dedicated to creating memorable travel experiences for our customers.

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