Discord Community Industry Moderator (Remote)

Who We Are

At Statespace we?re using cognitive science, artificial intelligence, and video games to revolutionize the way that humans improve.

Our first product, Aim Lab, is a personalized training platform that helps gamers learn about their strengths and weaknesses and train for the game they love. Aim Lab has over 20 million players around the world and is available for free on Steam and even on Roblox. Aim Lab also has official partnerships with some of the biggest publishers, including Riot, Ubisoft, and Activision Blizzard.

Our team consists of scientists, designers, engineers, and game industry vets coming together from places like NYU, MTV, NASA, Yale, Nintendo, and the NFL. We are well-funded and supported by some of the world?s best investors and entrepreneurs, including Khosla Ventures, FirstMark Capital, Lux Capital, Expa Capital, and WndrCo.

Our Culture

Weird. Non-traditional background. Underdog. Outcast. If people have used any of these words or phrases to describe... you...welcome home. Kick-ass engineer or designer without a degree? Come join our team.

We hire talented, self-motivated people and get out of their way. We are based in NYC but have a remote work culture and are looking for exceptional people to join our team regardless of their physical location.

We value performance, not hours worked (or when you work them). We believe you shouldn?t have to miss your kid?s play or doctor?s appointment for the sake of adhering to an arbitrary work schedule.

However, if you are looking for a job where you are happy to just collect a nice paycheck and/or nap under your desk like George Costanza, we are not the right fit for you (we don?t even have desks).

The work we do is hard, and therefore, a key company goal is to mitigate needless obstacles that prevent our team members from accomplishing their goals. To that end, our vacation policy is ?take it whenever you want to?, our PTO policy is ?take it whenever you need to?. We offer very generous medical, dental, vision, and retirement plans.

Discord Community Industry Moderator

Community Moderators are not only there to moderate and keep our community friendly and welcoming but they also get to be a voice for our community. Ensuring the community are both heard and that their feedback and suggestions are seen by the rest of the company. As a Discord Community Moderator, you will moderate and maintain Discord chat and issues as they come through Discord and sometimes other applications. Using appropriate channels to document this information is also important so it may be shared with the rest of the company. This role calls for friendly and outgoing individuals with a community mindset and someone who?s familiar with the in?s and out?s of Discord. You?ll be responding to comments, messages and helping create and continue positive conversation and working with other areas of the company to provide our community feedback.

Key Responsibilities
? Moderate chat in Discord, removing comments, muting and banning members and bots if needed to ensure the whole community has a welcoming place to chat.
? Find fixes to various issues/bugs that are brought up in messages and channels.
? Joining our community in friendly conversation, even if it?s not directly tied to our software.
? Maintaining the discord itself. (Roles, channels, threads, etc.)
? Document and share feedback/bugs from our community channels.
? Communicate with other areas of the company to ensure our community's feedback is heard and bugs/issues are known and being addressed.
? Attend meetings to discuss feedback and ways to constantly improve our responsiveness to our community

Ideal Skills
? Alert and responsive as discord chat is quick and always happening in the moment, when something comes up that should be removed it should be removed as soon as possible.
? An understanding of customer service or community representation.
? Experience with Discord.
? Ability to multitask and stay organized through multiple channels of communication
? Good communication and writing skills
? Adaptive and innovative to constantly improve our community environment and responsiveness.

Bonus Skills
? Experience with video games, even just as a hobby.

The location of this position is Youngstown, OH.

We believe in hiring the best, the brightest, and cultivating a culture of collaboration and appreciation. You will receive consideration for employment and will not be discriminated against on the basis of race, creed, color, religion, sex, sexual orientation, gender identity, national origin, marital status, citizen status, age, disability, military or protected veteran status, genetic predisposition or carrier status or any other legally protected status