Disney Social Media Customer Support Specialist

Job Summary: The Elite Job is seeking a dedicated and enthusiastic Disney Social Media Customer Support Specialist to join our team remotely. This role involves providing exceptional customer service to Disney fans through various social media platforms. As a key member of our support team, you will engage with customers, resolve their inquiries, and ensure a magical experience in line with... Disneys standards.

Key Responsibilities: ? * Monitor and respond to customer inquiries on Disneys social media platforms including Facebook, Twitter, Instagram, and others. ? * Provide accurate and timely information regarding Disney products, services, and policies. ? * Address customer complaints and escalate issues when necessary to ensure customer satisfaction. ? * Collaborate with team members to maintain a consistent and high-quality support experience. ? * Keep up-to-date with Disney promotions, events, and updates to provide informed responses to customers. ? * Utilize customer feedback to suggest improvements to Disneys social media engagement strategies. ? * Maintain a positive and professional demeanor in all customer interactions. ? Required Skills and Qualifications: ? * Excellent written communication skills with a strong command of the English language. ? * Proficiency in using social media platforms for professional purposes. ? * Strong problem-solving abilities and attention to detail. ? * Ability to work independently and manage time effectively in a remote work environment. ? * Familiarity with Disney products, services, and the brands values. ? * Customer service experience, preferably in a social media or online support setting. ? * Technical proficiency with CRM software and other customer support tools. ? Experience: ? * Minimum of 1-2 years of experience in customer service or social media support. ? * Experience working in a remote setting is preferred. ? * Knowledge of Disneys products and services is a plus. ? Working Hours: ? * Flexible working hours, including evenings, weekends, and holidays as required to support Disneys global customer base. ? Knowledge, Skills, and Abilities: ? * Strong understanding of social media etiquette and best practices. ? * Ability to multitask and manage multiple customer interactions simultaneously. ? * Excellent organizational skills and the ability to maintain accurate records. ? * Empathy and patience in handling customer inquiries and complaints. ? * Ability to quickly learn and adapt to new technologies and processes. ? Benefits: ? * Competitive salary and performance-based incentives. ? * Flexible work-from-home arrangements. ? * Comprehensive health, dental, and vision insurance. ? * Paid time off and holidays. ? * Opportunities for career growth and development within the company. ? * Employee discounts on Disney products and services. ? Why Join Us: ? * Be part of a passionate and dynamic team that values creativity and innovation. ? * Work with one of the most beloved brands in the world and bring joy to Disney fans. ? * Enjoy the flexibility of a remote job while making a significant impact on customer satisfaction. ? * Receive continuous support and training to excel in your role. ? How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and passion for Disney to us. Applications will be reviewed on a rolling basis, so early submissions are encouraged.

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