Doordash Customer Support ? Freshers Jobs

DoorDash is a technology company that connects people with the best in their cities. We empower local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. As a customer-centric company, we aim to provide exceptional customer service and ensure that our customers have a seamless experience from ordering to delivery.
Job Summary
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We are seeking enthusiastic and dedicated freshers to join our Customer Support team at DoorDash. As a Customer Support Representative, you will be the first point of contact for our customers, providing them with top-notch service and resolving their inquiries and issues promptly.
Key Responsibilities
* Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
* Troubleshoot and resolve customer issues related to orders, deliveries, and accounts.
* Provide detailed information about DoorDash products and services.
* Document and update customer records based on interactions.
* Collaborate with other departments to address customer concerns and improve the customer experience.
* Maintain a high level of customer satisfaction by following up on customer issues and ensuring they are resolved effectively.
Required Skills and Qualifications
* Excellent verbal and written communication skills.
* Strong problem-solving abilities.
* Ability to handle high-pressure situations calmly and effectively.
* Proficiency in basic computer applications and ability to quickly learn new software.
* High school diploma or equivalent; college degree preferred.
* Customer service experience is a plus but not required.
Experience
* No prior experience required; freshers are encouraged to apply.
* Previous experience in a customer service role is an advantage.
Working Hours
* Flexible working hours, including evenings, weekends, and holidays.
* Full-time and part-time positions available.
Knowledge, Skills, and Abilities
* Strong interpersonal skills and a passion for helping others.
* Ability to multitask and manage time effectively.
* Attention to detail and a commitment to accuracy.
* Positive attitude and a team-oriented mindset.
Benefits
* Competitive salary and performance-based incentives.
* Comprehensive health, dental, and vision insurance.
* Paid time off and holiday pay.
* Opportunities for career growth and development.
* Employee discounts on DoorDash orders.
* A dynamic and inclusive work environment.
Why Join DoorDash?
* Be part of a fast-growing company with a mission to connect people with the best in their cities.
* Work in a supportive and collaborative environment where your contributions are valued.
* Gain valuable experience and develop your career in customer support.
* Enjoy a range of benefits and a flexible work schedule.
How to Apply

Interested candidates can apply by visiting our careers page on the DoorDash website: DoorDash Careers. Submit your resume and cover letter outlining your qualifications and why you are interested in joining DoorDash

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