Email Customer Service Representative

Summary

JOB DESCRIPTION

Handles customer inquiries received via email, chat or inbound call. Interprets messages and calls responding appropriately. Utilizes the computer to perform necessary searches, look-ups, and maintains customer accounts in accordance with established departmental policies and workflow priorities.

REMOTE - WORK from HOME available

This remote job opportunity requires a clean, noise-free workspace and a high-speed internet connection, with CDS Global supplying all necessary computer equipment. Applicants should reside in Iowa, ideally within a 60-mile radius of locations Boone, Des Moines or Wilton. A stable high-speed internet connection with a hard-wired connection to a router is required. Minimum download speed of 7 MBPS and upload speed of 2 MBPS. Satellite providers are not supported.

KEY RESPONSIBILITIES INCLUDE:
? Managing client-specific data using various resources.
? Communicating customer complaint trends and feedback to management.
? Performing basic customer account transactions.
? Maintaining performance standards and confidentiality.
? Adapting to changes while remaining productive in a fast-paced team environment.
? Working cooperatively across all employee levels, vendors, and clients.
? Following established procedures and company policies.

This role can also involve performing other customer service functions such as based on workload and call volumes.

EDUCATION AND/OR CERTIFICATION, SKILLS, AND LICENSING:
? Preferably a High School diploma or equivalent.
? Background in customer service is advantageous.
? Basic proficiency in PC use and skills.
? Strong verbal and written English communication abilities.
? Possess problem-solving skills.
? Minimum typing speed requirement: 20-25 words per minute.
? Experience with using a 10-key is preferred.
? Competence in basic math skills.

Training:
? Virtual training via Microsoft Teams.
? December 2 - December 13 Monday - Friday, 1-8pm or 2-9pm
? December 16- January 3 Monday - Friday, 1-8pm (No Training on December 24,25, 31 or January 1)
? January 6 - January 17 Monday - Friday, 9am-4pm
? January 6 - January 24 Monday - Friday, 4-9pm

Work Schedule:
? 20-40 hour work schedules available within the following parameters: Monday - Friday 8:00am - 9pm Saturday 8:00am-3:00pm Sunday 11:00am-9:00pm

Position Type - Temporary:
? The work may be completed remotely or in 1 of our facilities located in; Boone, Des Moines, or Wilton.

Salary:
? Base wage = $14.50/hour

Shift Differential:
? 2nd Shift = $.75 for each paid hour if 50% or more of scheduled hours occur between 4pm-12am on a routine and reoccurring basis.
? Weekend Shift = $3.75/hour for hours worked between 3am Saturday to 11pm Sunday.

Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences, and talents of CDS Global?s diverse and global workforce is integral to our continued success. We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community can thrive.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.

Post-offer, pre-employment background check(s) conducted on qualified candidates.

EOE, including Disability/Veterans

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