Employee Relations Manager

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About the role

The position is at a tech company. The Employee Relations Manager will help the People Business Partners by managing standard employee relations processes and investigations to completion. The Employee Relations Manager will develop and suggest employee relations procedures in all areas of employee relations, adhere to and promote employee relations best practices, and contribute to the implementation of yearly processes and projects throughout the People Business Partnership Team.

Responsibilities
? Conduct private, objective, and comprehensive employee-related investigations in a timely and unbiased way to gather facts, determine underlying cause, assess policy or other breaches, and propose remedial or disciplinary action.
? Create relevant, high-quality reports of the results, explain them, and offer suggestions to resolve root cause concerns.
? Determine the need to involve the legal team, following established rules, independent judgment, and/or advice with the Senior Director, People Business Partnership.
? Implement positive and efficient methods that are compliant, demonstrating integrity in approaches to employee relations investigations.
? Develop, coordinate, and conduct training programs to educate managers and staff about employee relations policies and practices.
? Develop and update corporate policies and SOPs pertaining to employee relations issues.
? Respond to and assess employee relations queries with a high degree of customer focus and compassion, using best practice principles.
? Provide coaching and guidance to managers and staff on corporate rules and processes.
? Tactfully settle disagreements, employing de-escalation techniques to handle challenging or sensitive circumstances.
? Collaborate with People Business Partners and Managers to create action plans to resolve difficulties.
? Prepare narrative and statistical reports, and give recommendations to prevent or reduce employee relations concerns.
? Implement strategic solutions and collaborate with management on initiatives that promote retention, engagement, and morale.
? Ad hoc projects, as assigned.

Qualifications
? 4+ years of professional experience, primarily in an Employee Relations position, is necessary.
? Experience dealing with a call center/contact center setting, or a strongly populated non-exempt workforce, is necessary.
? Experience working in a healthcare, health tech, or software technology firm is desirable.
? Experience with Google Suite is greatly recommended.
? Excellent communication abilities, both written and verbal, with meticulous attention to detail
? Analytical talents
? A thorough awareness of state and federal legislation governing employee relations
? Working grasp of legal obligations related to day-to-day personnel management.
? Excellent time management abilities and the capacity to work on numerous challenging tasks concurrently with frequent interruptions.
? Ability to complete assignments with minimum supervision and a strong sense of urgency.
? Ability to act with a high degree of honesty and professionalism while maintaining confidentiality.
? Adaptability and resilience in managing shifting priorities and expectations.
? Must be located in either the EST or CST time zone.

Pay: $130k to $150k annually