Enrollment & Billing Specialist

JOB DESCRIPTION

The Enrollment & Billing Specialist is responsible for end-to-end account processing and maintenance. Duties include validating enrollment applications, system entry of enrollment information, analyzing billing against payment received and resolving outstanding balances through review and analysis of documented findings, billing contract information and systems data to ensure... accurate and current accounts.

RESPONSIBILITIES
? Performs billing and reconciliation activities; identifies and documents sources of variances and works with internal departments to determine resolutions.
? Resolves outstanding aging balances for accounts using knowledge of business systems and their relationship to contract analysis, invoicing, and collection.
? Escalates complex billing and account issues to coordinator or management as required.
? Continuously follows-up on open items including resolution status with other departments and escalations for accounts that may move into the delinquent category.
? Establishes effective partnerships and working relationships with relevant internal departments (e.g., Sales, Eligibility, Accounting) to ensure timely and accurate invoicing and resolution of billing and reconciliation issues.
? Prepares timely and accurate billing and reconciliation reports as required.
? Validates authenticity and monitors production cycle time of all proof-of-eligibility documentation submitted by subscribers. Approves and/or rejects enrollment applications.
? Processes enrollment information of new customers, ensuring accurate set-up within the system.
? Reviews, investigates, and makes decisions on all requests for retroactive enrollments. Identifies and resolves applications with discrepancies; tracks, follows-up and reports status on all applications and outbound correspondence.
? Gathers and reconciles monthly enrollment activity data and processes enrollment prepayment checks and credit card charges.

QUALIFICATIONS
? 1+ years of experience w/High School
? 2+ years' related experience preferred
? Strong analytical, problem solving skills and multi-tasking abilities.
? Detail-oriented; flexible and creative, with strong organization and planning skills.
? Knowledge of Delta Dental policies, procedures, and guidelines.
? Ability to independently prioritize work and establish, understand and follow work rules and procedures, and take action to improve existing processes.
? Maintains the strictest patient confidentiality and adheres to all HIPAA guidelines.
? Ability to confront difficult situations and make appropriate and timely decisions.
? Strong customer service skills and ability to communicate effectively with various levels of staff.
? Basic mathematical skills.

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $33,600 - $67,900

ADDITIONAL INFORMATION

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
? Competitive base and incentive pay
? 401(k) with robust matching and non-matching contributions
? Rich medical & pharmacy benefits
? 100% employer-paid dental and vision benefits
? Holistic wellbeing program with deep financial incentives
? Generous paid time off plus 12 paid holidays and your birthday off
? Culture of growth and learning: career development; tuition reimbursement; recognition program
? Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
? Social responsibility and volunteer opportunities
? Employee discount program

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-Hybrid

ABOUT THE TEAM

At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building equitable programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!

Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.
? Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

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