Entry-Level Remote Customer Chat Support Specialist

Job Summary:

We are currently seeking an Entry-Level Remote Customer Chat Support Specialist to join our team at American Express. This is a full-time position with a competitive salary and benefits package. As a Remote Customer Chat Support Specialist, you will have the opportunity to work from the comfort of your own home, with a flexible schedule and the potential for advancement within the company. Benefits include health and dental insurance, paid training, paid vacations, and more.

Description:

As a Remote Customer Chat Support Specialist, you will be responsible for providing excellent customer service to clients via chat. You will assist customers with inquiries, troubleshoot any issues they may have, and provide solutions in a timely and professional manner. You will also be responsible for documenting customer interactions and escalating any unresolved issues to the appropriate department.

Requirements:

1. Excellent communication skills

2. Strong typing speed and accuracy

3. Ability to multitask and prioritize tasks

4. Experience working in a customer service role is a plus

5. Must have a reliable internet connection and a quiet workspace

6. Ability to work independently and as part of a team

7. High school diploma or equivalent

Responsibilities:

1. Respond to customer inquiries via chat in a timely and professional manner

2. Troubleshoot technical issues and provide solutions

3. Document customer interactions and escalate unresolved issues

4. Provide feedback to improve customer satisfaction

5. Meet or exceed performance goals and targets

6. Stay up to date on product knowledge and company policies

7. Collaborate with team members to ensure customer satisfaction

Benefits:

? Health and dental insurance

? Paid training

? Paid vacations

? Flexible schedule

? Potential for advancement within the company

Educational Qualifications:

? High school diploma or equivalent

Experience:

? Experience working in a customer service role is a plus

Company Overview:

American Express is a global financial services company known for its exceptional customer service and innovative products. We are committed to providing our customers with the best possible experience, and we are looking for talented individuals to join our team. If you are passionate about customer service and are looking for a rewarding career opportunity, we would love to hear from you. Apply now to join our team as a Remote Customer Chat Support Specialist.

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