Field Support Representative

Description:
? You will be involved in team and customer communication via email, phone contact, and on-line meetings as the person responsible for the customer?s satisfaction in ChemTreat?s administrative functions.
? You will coordinate with the local ChemTreat team to accomplish sales and administrative tasks associated with the efficient functioning of a large field sales and service team.
? You will have the opportunity to participate in team training, customer training, service functions and sales campaigns.
? You will utilize good communication skills and a ?can do? attitude to help the local ChemTreat representatives provide best in class results and service so that we retain and grow the business.
? You will develop strong, interpersonal relationships with our local representatives and customers in order to facilitate internal efficiencies and improve customer satisfaction.
? You will receive the training and resources to perform this role effectively.
? Meet and develop relationships with the appropriate administrative personnel at our major customer sites to facilitate the routine transactions associated with our business.
? Coordinate these efforts and activities consistent with the direction of the responsible local representative.
? You will act as ChemTreat customer liaison and problem solver.
? You have strong organizational, multi-tasking, and follow-up skills
? Work with ChemTreat corporate to anticipate changes and / or updates in the software and systems (such as CT Vista, Power BI, Concur, etc.) that we use to conduct our business.
? Communicate the changes and work with the Area Managers to provide training and resources to the service and sales teams.
? Develop strong interpersonal relationships with the field sales and service teams to effectively recreate the support services that facilitate employee and customer satisfaction.
? Utilize formats as directed by the Team to collect present data related to the financial management of the team, disseminate salesman?s cost updates, correct errors in salesman?s costs, and collect / maintain information to facilitate the management of price and contracts.
? Coordinate events such as Team meetings, customer entertainments, and travel arrangements.
? Use CT Vista, MS Office, Power BI, tank monitoring software and other tools to generate internal and external reports in support of account management functions.
? Be able to work at the ChemTreat office in Glen Allen to collaborate directly with the functional groups to resolve problems in a timely manner.
? Place and track orders, review customer guides, update customer pricing, review invoicing for accuracy, Manage administrative functions associated with account management consistent with requirements as directed by the responsible representatives.

Requirements: ? High School Diploma: Business school or college courses preferred ? Minimum two years-based responsibilities as above ? Ability to work independently with minimal supervision ? Proven technical aptitude and business knowledge ? Strong attention to detail ? Communication and interpersonal skills ? Excellent computer skills that include Microsoft Office applications, and proficiency in typing required. ? Proficiency in Microsoft PowerPoint in order to facilitate customer reviews, sales presentations, and customer training. ? Coordinate with Graphics and Documents to prepare proposals and media. ? Strong organizational, multi-tasking, and follow-up skills ? Ability to balance multiple field team members. ? Create and maintain an organized view of work tasks based on priority and relevance. ? Project a positive image through behavior. ? Ability to communicate effectively using a variety of styles and techniques as appropriate ? Minimum of 5 years of experience in Water Treatment Industry

Benefits:
? 401K
? Comprehensive medical benefits, including vision & dental
? Expense account and company credit card
? Tuition reimbursement
? A variety of family benefits