Front Desk Agent

Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations within the hotel environment.

Duties
? Greet guests upon arrival with a warm and friendly demeanor.
? Manage check-in and check-out processes efficiently, ensuring guest satisfaction.
? Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
? Maintain accurate records of guest accounts and reservations using hotel management software.
? Respond promptly to guest requests and resolve any issues or complaints in a professional manner.
? Operate phone systems to manage incoming calls and relay messages as needed.
? Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
? Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
? Uphold the highest standards of hospitality management by creating a positive experience for all guests.

Requirements
? Previous experience in customer service or hospitality management is preferred.
? Strong phone etiquette and communication skills are essential for effective guest interactions.
? Knowledge of hotel management systems is advantageous but not mandatory; training will be provided.
? Bilingual candidates are highly encouraged to apply to enhance guest relations.
? Ability to work flexible hours, including nights, weekends, and holidays as needed.
? A commitment to providing excellent guest services while maintaining professionalism at all times.
? Familiarity with night audit procedures is a plus but not required; training will be provided.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $11.50 - $12.00 per hour

Expected hours: 20 ? 35 per week

Benefits:
? Employee discount
? Flexible schedule
? Free parking

Schedule:
? 4 hour shift
? 8 hour shift
? Evening shift
? Morning shift
? Overnight shift

Experience:
? Hotel experience: 1 year (Required)
? Customer service: 1 year (Required)

Ability to Commute:
? Prattville, AL 36066 (Required)

Ability to Relocate:
? Prattville, AL 36066: Relocate before starting work (Preferred)

Work Location: In person

Apply Job!