Guest Exp Mgr-Front Office

About the position

The Front Office Guest Experience Manager at Disneyland Resort is responsible for leading the daily operations of the Front Office, which includes the Front Desk, Bell Services, and Recreation. This role focuses on providing a seamless arrival experience and exceptional service to guests while managing a diverse team of cast members. The manager will utilize property management systems and collaborate with various stakeholders to ensure smooth operations and uphold Disney's service standards.

Responsibilities
? Lead a team of Front Office, Recreation, and Bell Services Cast Members, demonstrating Disney service standards.
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? Conduct regular meetings with Cast Members to communicate relevant information and provide coaching.
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? Ensure safety for both Guests and Cast Members as the top priority.
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? Spend up to 80% of the day in the operating area, interfacing with Guests and Cast Members.
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? Make daily operational decisions that benefit Guests, Cast Members, and the business.
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? Monitor daily staffing levels based on demand and manage budgets and projects.
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? Maintain current training proficiencies and sign-off on training completed by Cast Members.
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? Communicate and partner with other leaders and peers to ensure smooth daily operations.

Requirements
? 2+ years of experience in a Front Office leadership role.
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? Ability to influence and drive change within the team.
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? Demonstrated skills to see responsibilities through to completion.
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? Self-starter with a pursuit of learning opportunities.
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? Willingness to work variable shifts, including weekends, nights, and holidays.

Nice-to-haves
? 2+ years' experience with Opera Property Management System or related systems.
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? Experience working in large hotel properties.
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? Related leadership experience.
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? Experience presenting information.
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? Multilingual skills.
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? Knowledge of Forbes Standards of Service.

Benefits
? Health insurance
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? Childcare options
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? Paid time off
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? Retirement programs
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? Tuition assistance
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? Weekly pay

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