Health Insurance Verifications Representative

Description: ? Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. ? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. ? Roles and responsibilities: Review patient insurance claims; Utilize online insurance portals to verify patient benefits; Develop a holistic understanding of patient insurance plan details; Update the patient?s deductible, copay, and coinsurance data in clients' billing system when inaccurate; ? Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client; Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service; ? Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere; ? Participate in all mandated internal and external training and/or seminars; and Get to know, understand, and comply with TaskUs? policies and procedures.

Requirements: ? 1+ years in a prior medical billing or insurance verification role ? Strong knowledge of deductible and out-of-pocket max types and determining their status and applicability ? Familiarity with different insurance payer types and navigating insurance portals ? Experience with multiple platforms is ideal and the ability to use multiple systems connected to insurance panels is required ? Experience with HIPAA and compliance-sensitive environments ? Must be able to multitask to make effective use of various online resources and platforms. ? Must adhere to regulatory requirements to protect patient safety. ? Must adhere to client processes to prevent risk to patient care and to provide the ideal patient experience.

Benefits:
? Competitive salary
? Great benefits package
? Professional growth opportunities with the chance to learn from many different functions
? A fun and inclusive workplace

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