Healthcare Customer Service Representative - Remote

Employer Industry: Digital Business Services

Why consider this job opportunity...
• Competitive wages with full benefits including medical, dental, vision, and 401k
• Paid training to enhance your skills and knowledge
• Paid time off to promote work-life balance
• Employee wellness and engagement programs to support your well-being
• Opportunity for career advancement within a global company
• Work remotely in a flexible virtual team environment

What to Expect (Job Responsibilities):
• Field customer inquiries via phone, email, chat, and social media, providing innovative solutions to issues
• Calmly resolve and de-escalate customer concerns as needed
• Escalate interactions appropriately when necessary
• Respond to assistance requests and process payments when applicable
• Track call-related information for auditing and reporting purposes

What is Required (Qualifications):
• Ability to work remotely in a virtual team environment
• Minimum of 6 months of customer service experience preferred
• Must be over 18 years of age
• High School Graduate or GED
• Proven oral and written communication skills

How to Stand Out (Preferred Qualifications):
• Ability to type at least 30 words per minute
• Comfort with desktop computer systems and navigating Windows operating systems
• Strong logical problem-solving and organizational skills

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At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer

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