Help Desk Associate (Night Shift)

Work Timings: Monday to Friday, 10 PM to 6 AM CST (Remote)

Role Description:

The Help Desk Associate (Level 1) role is an integral part of our growing team. We are looking for a competent Help Desk Associate to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. A Help Desk Associate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business.

Core Responsibilities: ? Route / Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. ? Troubleshoot IT issues remotely using remote support software and onsite from desktops, printers, peripherals and network / Wi-Fi ? Assisting with the implementation of IT strategy ? Assist with company expansion and network infrastructure ? Ensuring continuous uptime for computers, and peripherals, and working with vendors to service basic medical equipment ? Working with vendors to manage network infrastructure ? Deploying hardware for new employees ? Keep accurate inventory of all IT related equipment ? Other duties as assigned

What are we looking for?

We're looking for motivated professionals with:
? Phenomenal customer service skills
? Ability to communicate clearly
? Flexible and positive attitude
? Passion for technology and using it to solve problems
? High level of organization, reliability, and independence
? Orientation toward detail
? Demonstrated PC skills (MS Office, Google docs)
? Ability to research emerging technologies and make recommendations that benefit our business
? Past professional experience in a fast-paced environment
? Presentation skills (ability to train new hires on basic usage / setup when starting)
? At least 2-3 years help desk experience, 2-3 network experience
? Experience working with a multiple operating systems (Microsoft, Chrome, Mac)
? Associate's Degree required, Bachelor's degree preferred
? US work authorization

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