Hostess and Cashier

JOB DESCRIPTION

Host (ess)

SUMMARY OF POSITION:

Provides friendly and efficient service to guests according to company policies, procedures, programs and performance standards. Performs all duties to maximize guest satisfaction and a quality work environment as directed by General Manager or Manager on Duty.

POSITION ACTIVITIES AND TASKS
? Reports to work well groomed, in proper and clean uniform and practices good personal hygiene.
? Uses greeting, seating, and waiting list procedures.
? Maintains cleanliness standards and stocks for the reception area and restrooms.
? Accurately processes all guest checks with no cash overages or shortages.
? Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
? Provides assistance to pantry maintenance and pre-rush organization.
? Provides assistance to all servers and bus persons in order to execute Perkins service standards.
? Utilizes proper cash handling procedures to execute cash and non-cash transactions, counting change, security precautions, and cash accountability.
? Ensures that the cash register and cash register area are stocked with all needed items.
? Communicates with Manager on Duty and co-workers regarding product/service deficiencies, equipment, safety problems, etc.
? Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
? Has sufficient knowledge of menu to execute suggestive selling techniques with all guests.
? Maintains cleanliness of bakery cases and restocks.
? Has sufficient knowledge of bakery products to execute suggestive selling techniques and sampling programs with all guests.
? Bags/boxes any products according to standards.

JOB REQUIREMENTS

Host (ess)

PHYSICAL REQUIREMENTS: ? Must have high level of mobility/flexibility. ? Must be able to work under heavy stress/pressure during peak times. ? Must be able to communicate with guests. ? Requires occasional reaching, bending, pushing and pulling. ? Exposure to heat, steam, smoke, cold and odors. ? Requires continual standing and walking.

SUPERVISION RECEIVED:
? Receives direction and training from the General Manager as to specific procedures and assignments.

KNOWLEDGE AND SKILL REQUIRED:
? Basic skills such as sanitation, safety, and customer service can be taught through in-house training.

EXPERIENCE REQUIRED:
? None

Job Types: Full-time, Part-time

Pay: $11.00 - $15.00 per hour

Benefits:
? 401(k)
? 401(k) matching
? Employee discount
? Flexible schedule

Shift:
? Day shift
? Night shift

Work Location: In person