HR Call Center Representative

Job Responsibilities: The HR Call Center Service Representative 3 is primarily responsible for providing tier 1 support from phone, chat, and email channels in support of multiple areas including human resources, payroll, timekeeping, travel, and other functions as needed... ? Resolve customer requests/issues by researching and taking additional steps as required. Route/refer cases for advanced support. Total ownership of case from inception to completion. ? Partner with stakeholders to successfully resolve problems or answer questions in a timely manner. ? Accurately document customer issues, research steps, and actions taken in the case management system. ? Perform back-office transaction processing (non-phone work) in support of HR functions. ? Demonstrate the ability to translate complex information into a logical, concise communication (written and verbal). ? Strong attention to details - driven to prevent errors and solving problems. ? Able to grasp complex information quickly and probe effectively where additional information is required. ? Demonstrate excellence in organizational and time management skills. ? Ability to interact with a variety of customers, partners, vendors, management and employees. ? Ability to work in a contact center environment with minimal supervision while using multiple system applications. Basic Qualifications: ? High school diploma or equivalent required and 4 years of related education/experience. ? Must be able to abide by the assigned work schedule and work a variety of shifts to support business needs. ? Previous experience interacting with customers in a service environment required. - Experience in a call center and following a structured phone schedule. ? Ability to maintain confidentiality of information. ? Confident phone presence and exceptional customer service skills are required. ? Prior experience using a case management system. ? Strong customer service, problem solving and technology skills. ? Proficient in MS Office applications Word, Excel, PowerPoint, Teams. ? Working knowledge of Workday or other HRIS system. ? Effective listening and reading comprehension skills. Preferred Qualifications: ? Knowledge of or experience with Service Now and Workday tools. ? Knowledge of Human Resources and/or Shared Services practices. ? General knowledge of Payroll and Timekeeping. ? General knowledge of Travel Services and Travel concepts. Job Types: Full-time, Part-time Pay: $25.00 - $35.00 per hour Expected hours: 40 per week Benefits: ? 401(k) ? 401(k) matching ? Health insurance ? Dental insurance ? Paid time off Schedule: ? 8 hour shift ? Monday to Friday Education: ? High school or equivalent (Required) Experience: ? Human resources: 2 years (Required) ? Workday: 2 years (Required) ? Payroll: 2 years (Required) ? Travel planning: 2 years (Required) ? Call center: 2 years (Required) Work Location: Remote

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