HR Shared Services Phone Coordinator in Broomfield, CO

HR Shared Services Phone Coordinator - Vail Resorts - Broomfield, CO - work from home job

Company: Vail Resorts

Job description: Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it?s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits
? Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
? MORE employee discounts on lodging, food, gear, and mountain shuttles
? 401(k) Retirement Plan
? Employee Assistance Program
? Excellent training and professional development
? Referral Program

Full Time roles are eligible for the above, plus:
? Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
? Free ski passes for dependents
? Critical Illness and Accident plans

The Human Resources Phone Agent will provide high-quality, comprehensive support to our employees via a phone system. This remote role will deliver exceptional customer service and reliable answers to employees and people managers. They will also execute on efficient processes resulting in more consistent data and insights.

Job Responsibilities: ? Serve as the initial point of contact for employees and people managers on most transactional HR needs and requests. Engage to determine scope of need, work to resolve issue, and direct to resources; escalate issues when necessary. ? Find opportunities for continuous improvement initiatives within assigned scope of work. Propose solutions and ideas to find more efficient ways to deliver HR support to employees and people leaders. ? Support enterprise HR transactional work. Work to improve and standardize work to support automation where feasible. ? Managing large amounts of inbound and some outbound calls in a timely manner. ? Identifying customers? needs, clarify information, research every issue and providing solutions ? Maintain confidences and sensitive information. ? Ensure all Service Level Agreements are met or exceeded.

Job Requirements: ? 1+ year experience in an HR support or call center required ? Reliable remote work environment including access to a secure wireless network and strong cellular service, not Wi-Fi calling ? High School diploma or GED equivalent ? Excellent organizational skills and initiative to improve processes and prioritize tasks ? Passion for delivering world-class customer service with focused attentiveness and responsiveness to customer needs ? Strong verbal and written communication skills ? Have knowledge of and the ability to use a PC as well as Microsoft Office Suite and other human capital management software ? Bilingual Spanish/English skills preferred

The expected pay range is $20. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 497354

Reference Date: 08/16/2023

Job Code Function: HR Services
HR Shared Services Phone Coordinator - Vail Resorts - Broomfield, CO - work from home job

Expected salary:

Location: Broomfield, CO
HR Shared Services Phone Coordinator - Vail Resorts - Broomfield, CO - work from home job

Job date: Wed, 23 Aug 2023 22:28:51 GMT

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HR Shared Services Phone Coordinator - Vail Resorts - Broomfield, CO - work from home job