Integrations Consultant III

About FedEx Dataworks:

Born out of FedEx, a pioneer that ships nearly 20 million packages a day and manages endless threads of information, FedEx Dataworks is an organization rooted in connecting the physical and digital sides of our network to meet today's needs and address tomorrow's challenges...

We are creating opportunities for FedEx, our customers, and the world at large by:

?Exploring and harnessing data to define and solve true problems

?Removing barriers between data sets to create new avenues of insight

?Building and iterating on solutions that generate value

?Acting as a change agent to advance curiosity and performance

At FedEx Dataworks, we are making supply chains work smarter for everyone.

Job Summary

To provide leadership for development and administration of operational planning processes to meet service level and financial performance objectives. Effectively communicate overall project plan and scope to keep customers updated throughout the integration, providing reviews and identifying any potential project risks.

Job Description/Responsibilities

?Act as the technical liaison and project manager across all integration activities throughout the integration/implementation from technical kick-off to launch

?Provide technical development support and guidance to the customer during the development, testing and launch project phases

?Manage multiple customer projects and project tasks within a project management platform

?Develop product knowledge/expertise to enhance onboard processes and develop project templates

?Maintain customer-specific technical requirements and documentation for all customers

Skills / Abilities

?Strong systems, organizational, analytical, and communication skills

?Manage multiple customer integration projects simultaneously

?Organizing and leading customer testing sessions

?Triaging customer integration issues

?Resource scheduling, intra-day coordination, communication, and operational analysis

?Reading and troubleshooting APIs

?E-commerce experience preferred

?Software as a Service (SaaS) experience is preferred

?Experience using an Integration Platform as a Service (IPaaS) is a plus

Minimum Qualifications

Bachelor?s Degree/equivalent with three to four (3 ? 4) years of experience. Knowledge of customer service operations, project management and troubleshooting customers reported technical issues while integrating

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: Annual Range - $85,280.00 - $127,920.00

Domicile?nformation: This position can be domiciled anywhere in the United States. The ability to work remotely within the United States may be available based on business needs.

Application Criteria: Upload a current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by 5 PM CT on August 19, 2024.

EEO information:

Dataworks does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, Dataworks is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact [email protected].

Minimum Qualifications

Bachelor?s Degree/equivalent with three to four (3 ? 4) years of experience. Knowledge of customer service operations, project management and troubleshooting customer?s reported technical issues while integrating.

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: Annual Range: $85,280.00 - $127,920.00

Additional Details: Application Criteria: Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by 8/19/2024, 5PM Central Time.

FedEx Dataworks is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Dataworks does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, Dataworks is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact [email protected]