IT Help Desk Specialist – Remote

Job Summary

Job Type: Full-Time, Remote

Salary: Competitive, Based on Experience

Company: Tech Solutions Inc.

Location: Remote (USA)

Benefits: Health Insurance, 401(k), Paid Time Off, Professional Development Programs

Job Description

Tech Solutions Inc. is seeking a skilled and motivated IT Help Desk Specialist to join our growing remote team. As a key member of our support team, you will provide technical assistance and support to our clients, ensuring their IT needs are met with efficiency and professionalism. If you are passionate about technology and excel in customer service, we want to hear from you.

Requirements

• Proven experience as an IT Help Desk Specialist or in a similar role.


• Strong understanding of computer systems, mobile devices, and other tech products.


• Excellent problem-solving and communication skills.


• Ability to diagnose and resolve basic technical issues.


• Familiarity with remote desktop applications and help desk software.


• Ability to work independently and manage time effectively.


• Customer-oriented and patient demeanor.

Responsibilities

• Respond to customer queries in a timely and accurate manner, via phone, email, or chat.


• Identify customer needs and help customers use specific features.


• Diagnose and troubleshoot technical issues, including account setup and network configuration.


• Document technical knowledge in the form of notes and manuals.


• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.


• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Educational Qualifications

• Bachelor?s degree in Information Technology, Computer Science, or a related field is preferred.


• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Company Overview

Tech Solutions Inc. is an innovative technology services company dedicated to providing exceptional IT support and solutions to businesses of all sizes. Our mission is to empower our clients with cutting-edge technology and expert guidance, ensuring their operations run smoothly and efficiently. As a fully remote company, we value flexibility, collaboration, and the continuous professional growth of our team members. Join us and be part of a dynamic team that’s reshaping the future of IT support.

Benefits

• Comprehensive Health Insurance (Medical, Dental, Vision)


• 401(k) Retirement Plan with Employer Match


• Generous Paid Time Off and Holidays


• Professional Development and Training Programs


• Flexible Work Schedule


• Employee Assistance Program

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