Licensed Pet Insurance Customer Service Representative

Description

Do you have a passion for helping animals and currently hold a Property & Casualty insurance license? Join Chewy Insurance Services and make an impact on the pet insurance market. We are dedicated to helping pet owners protect their beloved furry companions through comprehensive coverage and exceptional customer service. As a Licensed Customer Service Representative (LCSR), you will... play a crucial role in educating customers about our premier pet insurance policies and assisting them in making informed decisions. This remote position requires you to live within a commutable distance to one of our hubs in Hollywood, FL, Dallas Fort Worth Metro Area, TX, or the Metro area of Phoenix, AZ.

Company Culture and Environment

Chewy values a culture of empathy, understanding, and active listening, promoting teamwork and collaboration. We foster an environment where feedback is welcomed, and team members are encouraged to grow and develop.

Career Growth and Development Opportunities

We provide comprehensive training to ensure you are well-prepared for your role. Opportunities for professional development and growth within the company are available as you gain experience and expertise.

Detailed Benefits and Perks
? Comprehensive health benefits
? Employee discounts on Chewy products
? Opportunities for professional development
? Flexible work hours
? Remote work options

Compensation and Benefits
? Competitive salary based on experience
? Health, dental, and vision insurance
? Retirement savings plan with company matching
? Generous vacation and paid time off policy

Why you should apply for this position today

This is a unique opportunity to make a significant impact in the lives of pet owners while working with a dedicated team passionate about animal welfare. You will not only contribute to the safety and well-being of pets, but also be part of a growing company in the pet insurance sector.

Skills
? Required to have and maintain a Property & Casualty Insurance license in your home state
? 2+ years of experience in an insurance sales-based role preferred
? Strong communication skills with a customer-centric focus
? Ability to actively listen and understand customer needs
? Familiarity with the insurance industry, particularly pet insurance, is a plus
? Proven track record of quality and productivity
? Proficiency in basic computer applications and data entry
? Ability to multi-task in a fast-paced environment

Responsibilities
? Answer inbound warm leads from potential customers
? Utilize a consultative style to tailor insurance solutions
? Present the value of our pet insurance policies
? Maintain call control and guide conversations towards enrollment
? Provide detailed information about policies and coverage options
? Overcome objections confidently and empathetically
? Accurately enroll pets in policies and document necessary information
? Meet and exceed enrollment targets
? Develop knowledge of Chewy?s pet health insurance plans
? Handle various customer service contacts (phone, email, chat)

Qualifications
? 2+ years of customer service experience
? Strong ability to handle objections and turn them into opportunities
? Positive attitude and willingness to learn and grow
? Flexibility to shift schedule and work overtime as needed

Education Requirements
? High school diploma or equivalent
? Relevant certifications in insurance preferred

Education Requirements Credential Category
? Property & Casualty Insurance license

Experience Requirements
? 2+ years of relevant experience in customer service or insurance sales
? Familiarity with pet insurance is a strong advantage

Why work in Phoenix, AZ

Phoenix offers a vibrant lifestyle with a warm climate, diverse culture, and a growing job market. The city is known for its outdoor activities, beautiful parks, and a strong sense of community. Working in Phoenix allows for a balance of professional growth and personal enjoyment

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