Live Chat Agent Remote Jobs ? WFH

Job Summary
Join our dynamic team at American Express as a Live Chat Agent! This remote work-from-home (WFH) position offers a flexible schedule with part-time hours under 4 a day, providing the ideal work-life balance. We offer a competitive salary of $17 per hour, along with a comprehensive benefits package that includes health and dental insurance, paid training, and paid vacations. Enjoy the convenience of working from home with the support of a reputable organization.
Job Description
As a Live Chat Agent at American Express, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing exceptional service. Your role is crucial in ensuring customer satisfaction and loyalty. You will work in a fast-paced environment where empathy and proactive problem-solving skills are essential.
This position requires a strong ability to engage with customers through live chat channels, maintain professionalism, and navigate various systems to provide accurate solutions swiftly. You will be trained in our systems and products, enabling you to deliver high-quality service consistently. Communication skills are paramount as you will be handling multiple chats simultaneously while ensuring each customer feels valued and attended to.
Your day-to-day responsibilities will include monitoring and managing incoming chat requests, addressing customer queries regarding their accounts, products, and services, and troubleshooting issues effectively. You will also be responsible for documenting customer interactions in our CRM system to maintain accurate records and identify trends in customer inquiries.
Working with a team of enthusiastic professionals, you will benefit from a collaborative atmosphere that encourages growth and development. We believe in investing in our employees and providing the tools necessary for success. Our comprehensive training program prepares you for your role and offers opportunities for professional advancement within the company.
Requirements
1. High school diploma or equivalent; higher education is a plus.
2. Excellent written communication skills with a strong command of English.
3. Proficiency in using computer systems and navigating multiple software applications.
4. Previous experience in customer service or a related field preferred.
5. Ability to work independently with minimal supervision.
6. Strong problem-solving skills and a customer-centric mindset.
7. Flexibility to work rotating shifts as needed.
Responsibilities
1. Respond to customer inquiries via live chat in a timely and professional manner.
2. Troubleshoot and resolve issues regarding customer accounts, products, and services.
3. Document all interactions accurately in the CRM system.
4. Provide product and service information to customers, aiding them in making informed decisions.
5. Escalate complex issues to the appropriate teams when necessary.
6. Maintain a high level of professionalism and empathy in all customer interactions.
7. Participate in ongoing training sessions and team meetings to enhance service quality.
Benefits
? Competitive hourly salary.
? Health and dental insurance.
? Paid training sessions to ensure your success.
? Paid vacation days to recharge.
? Opportunities for career advancement.
? Engaging company culture that promotes teamwork and collaboration.
? Access to employee discounts and perks.
Educational Qualifications
? Minimum of a high school diploma or equivalent is required. A degree in business, communications, or a related field is preferred.
Experience
? Previous experience in customer service is preferred but not necessary; we provide comprehensive training.
Company Overview
American Express is a global service company that provides customers with access to products, insights, and experiences that enrich lives and build business success. With a focus on customer satisfaction and innovation, we strive to empower our employees and support them in achieving their career goals. Join our team and become part of a company that values diversity, inclusivity, and growth!

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