Live Chat Agent Specialist (REMOTE)

We are looking for a committed and customer-focused Chat Agent to become a part of our customer service group. You will be essential to ensuring that our clients receive timely and effective support via online chat and messaging platforms in your capacity as a chat agent. Your main objective will be to deliver exceptional customer service and promptly address any questions or concerns raised by... customers.
Chat Agent Duties and Responsibilities
Chat Agent Accountabilities and Tasks
Use online chat and messaging services to interact with clients, answering questions, giving advice, and extending support.
Help clients navigate our offerings by responding to their inquiries, worries, and technical problems.
Troubleshoot and fix client issues, elevating complicated ones to higher support levels as needed.
In every encounter, uphold the highest standards of professionalism and good customer service manners.
Keep track of all communications with customers, including the type of questions asked, the answers given, and any actions taken in response.
Meet or surpass performance benchmarks for chat volume, customer satisfaction ratings, and response times.
Maintain current product knowledge and business policies to give customers accurate and relevant information.
Work together with coworkers and other departments to guarantee reliable and efficient client service.
Requirements and Qualifications
High school diploma or equivalent; college degree preferred.
Excellent written communication skills with a strong command of grammar and spelling.
Previous customer service or chat support experience is a plus but not required.
Strong problem-solving skills and the ability to think quickly and logically.
Proficiency in using computers and familiarity with chat and messaging platforms.
Ability to multitask effectively and handle multiple chat conversations simultaneously.
Empathy, patience, and a customer-focused attitude.
Willingness to work flexible hours, including evenings, weekends, and holidays if required.
Team player with strong interpersonal skills.
Ability to adapt to changing processes and technologies.
Benefits
401K, IRA
Work From Home
Sign-on Bonus
Medical, Dental and Vision

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