Live Chat Agent-WFH REMOTE
Job Title: Live Chat Agent - WFH REMOTE
Job Type: Full-time
Location: Remote
Salary Range: $14 to $25 per hour
Job Overview:
Capco is seeking a motivated and customer-focused Live Chat Agent to join our remote team. As a Live Chat Agent, you will be responsible for providing exceptional customer service and support through online chat platforms. This is a great opportunity for individuals who thrive in a fast-paced environment and enjoy assisting customers with their inquiries and concerns.
Responsibilities:
- Engage with customers through live chat to provide assistance and support
- Respond to customer inquiries in a timely and professional manner
- Resolve customer issues and escalate to appropriate departments when necessary
- Maintain a high level of customer satisfaction and retention
- Collaborate with team members to ensure consistent and quality service delivery
- Stay up-to-date on product knowledge and company policies
Requirements:
- Previous experience in customer service or a related field
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Proficiency in typing and navigating online chat platforms
- High school diploma or equivalent ? *Please note that Capco adheres to Equal Employment Opportunity guidelines and does not inquire about criminal backgrounds during the hiring process.**
If you are passionate about customer service and enjoy working in a remote environment, we encourage you to apply for the Live Chat Agent position at Capco. Join our team and make a difference in the lives of our customers!
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