Live Chat and Email Support Agent

Remote, USA Full-time Posted 2025-03-08

About us

We are professional and innovative...

Our work environment includes:
? Modern office setting

Ten Peaks Media is a full-service marketing and advertising agency.
Since 2006 our award-winning agency has worked with clients to build or refine their brand identity with tasteful graphic design, tell their story with the power of video and help impact the growth of their company through effective digital marketing.

We are seeking a Live Chat and Email Support Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Responsibilities
? Handle inbound and outbound customer calls professionally and courteously
? Assist customers with product inquiries, orders, and issue resolution
? Perform data entry tasks accurately and efficiently
? Utilize phone etiquette to ensure positive customer interactions
? Process cash transactions and maintain accurate records
? Conduct outbound calling campaigns to promote products or services

Requirement
? Previous experience in a customer service or call center role is preferred
? Strong communication skills, both verbal and written
? Ability to multitask and work in a fast-paced environment
? Familiarity with cash handling procedures
? Multilingual or bilingual capabilities are advantageous
? Demonstrated ability in providing excellent customer service

Job Type: Full-time

Pay: $17.81 - $18.92 per hour

Benefits:
? 401(k)
? Dental insurance
? Flexible schedule
? Health insurance
? Paid time off
? Vision insurance

Shift:
? Day shift

Work Location: Remote

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Live Chat and Email Support Agent

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