Live Chat Officer - Remote Work

Job Description:

AbbVie is seeking a motivated Live Chat Officer to join our team on a remote basis. In this role, you will be responsible for providing exceptional customer service through live chat interactions. The ideal candidate will be reliable, driven, creative, and have strong planning skills...

Responsibilities:
• Respond to customer inquiries and provide support through live chat
• Identify customer needs and recommend appropriate products or services
• Maintain accurate records of customer interactions
• Collaborate with team members to ensure consistent messaging and quality service
• Utilize data and analytics to improve chat performance and customer satisfaction
• Stay up to date on product knowledge and industry trends
• Provide feedback to management on customer trends and issues

Requirements:
• 1 year of experience in a customer service or live chat role
• Excellent written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Reliable high-speed internet connection
• Proficiency in Microsoft Office and CRM systems
• Bachelor's degree preferred

Benefits:
• Retirement plan
• Relocation allowance
• Vision insurance

Working Environment:
As a Live Chat Officer at AbbVie, you will have the opportunity to leverage data to inform decisions and drive strategic initiatives. You will work in a dynamic and collaborative team environment where your input will be valued.

Deadline to Apply:
July 22, 2024

Equal Opportunity Statement:
AbbVie is an equal opportunity employer and is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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