Live Chat Representative - Remote

Description

We are seeking a detail-oriented and dedicated Live Chat Representative to join our dynamic customer service team. In this role, you will act as a vital communication link between our customers and the company, providing real-time support and assistance through live chat. Your primary focus will be to enhance customer satisfaction by promptly addressing inquiries, resolving issues... and guiding customers through their purchasing experience.

Responsibilities
? Engage with customers through live chat to assist with inquiries and provide information.
? Resolve customer issues efficiently and effectively, ensuring a positive experience.
? Maintain accurate records of customer interactions and transactions for quality assurance.
? Collaborate with team members to improve overall customer service and response efficiency.
? Provide product information and recommendations based on customer needs and preferences.
? Monitor chat metrics and performance to identify areas for improvement.
? Stay updated on product knowledge and company policies to provide accurate support.

Requirements
? High school diploma or equivalent; additional education in customer service or related fields is a plus.
? Exceptional written communication skills with a keen attention to detail.
? Ability to handle multiple chat sessions and prioritize inquiries efficiently.
? Strong problem-solving skills and the ability to think critically under pressure.
? Familiarity with customer service software, chat tools, and CRM systems.
? Demonstrated ability to work independently as well as part of a team environment.

Benefits
? Flexible work hours to support work-life balance
? Comprehensive health, dental, and vision insurance
? Ongoing training and development opportunities
? Performance-based bonuses and incentives
? Supportive team environment with opportunities for advancement

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