Live Chat Representative - Work from home

Job Description:

Kinder Morgan, a leading energy infrastructure company, is seeking a part-time Live Chat Representative to work from home in Austin, Texas. As an Associate Level role, the ideal candidate will have at least 4 years of experience in customer service or a related field...

Responsibilities:
• Respond to live chat inquiries from customers regarding products, services, and support
• Resolve customer issues and provide exceptional customer service in a timely manner
• Utilize critical thinking skills to assess situations and provide appropriate solutions
• Utilize negotiation skills to address customer concerns and find mutually beneficial resolutions
• Collaborate with internal teams to ensure customer needs are met and issues are resolved
• Maintain detailed records of all customer interactions and transactions

Requirements:
• Hardworking and motivated individual who is dedicated to providing excellent customer service
• Excellent communication skills, both written and verbal
• Ability to think critically and problem solve in a fast-paced environment
• Strong negotiation skills to handle difficult customer interactions
• Ability to work well independently and as part of a team
• Experience with live chat platforms or customer service software is a plus

Benefits:
• Relocation allowance for qualified candidates
• Joining bonus for new hires
• Employee discounts on company products and services

Working Environment:
At Kinder Morgan, we strive to cultivate leaders who foster inclusivity and mentorship. Our work from home live chat representatives are encouraged to collaborate with colleagues and seek growth opportunities within the company.

Deadline to Apply:
August 25, 2024

Equal Opportunity Statement:
Kinder Morgan is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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