Live Chat Support Agent
Overview
We are looking for a Live Chat Support Agent to provide real-time assistance through online chat platforms. This position acts as the first point of contact for customers seeking help or information about products and services...
Key Responsibilities
Respond promptly to customer inquiries via live chat.
Provide accurate information regarding product features and benefits.
Assist customers in navigating through the company website.
Resolve technical issues and troubleshoot problems efficiently.
Document customer interactions and maintain detailed records.
Escalate unresolved issues to senior staff or technical teams.
Ensure customer satisfaction through effective communication.
Maintain a high level of product knowledge to assist customers.
Follow up with customers to confirm resolution of issues.
Work collaboratively with other team members to enhance support processes.
Participate in training sessions to improve skills and knowledge.
Track and report on common customer issues and feedback.
Engage in continuous learning about new products and services.
Required Qualifications
High school diploma or equivalent; associate degree preferred.
Proven experience in customer service roles.
Strong written and verbal communication skills.
Proficiency in using chat software and customer management tools.
Ability to manage multiple chats simultaneously.
Detail-oriented with strong organizational skills.
Demonstrated ability to work under pressure.
Familiarity with CRM software is preferred.
Ability to adapt communication style based on customer needs.
Remote
About the Company:
Ministry of Education
Similar Remote Jobs
Live Chat Support Agent
Posted on: 04-11-2024 05:37
Leave of Absence Administrator
Posted on: 04-11-2024 05:37
Data Entry- Prior Authorization
Posted on: 04-11-2024 05:37
Senior Live Chat Specialist
Posted on: 04-11-2024 05:37
Data Entry Operator (Remote)
Posted on: 04-11-2024 05:37
Enterprise Software Marketing Manager
Posted on: 04-11-2024 05:37
Remote Customer Service Specialist
Posted on: 04-11-2024 05:37
Data Entry Typist (Remote)
Posted on: 04-11-2024 05:37
Guest Services Assistant (virtual)
Posted on: 04-11-2024 05:37
Information Entry Clerk (Remote)
Posted on: 04-11-2024 05:37
(Part Time) American Express Remote (No Degree) - Work From Home Jobs
Posted on: 23-01-2025 00:00
?? Dream Job Alert: Work from Anywhere as a Remote Travel Agent - T
Posted on: 23-02-2025 00:00
Seasonal Customer Service Representative (Remote)
Posted on: 07-11-2024 05:43
Weekend driver/courier (part-time) | Compton
Posted on: 06-02-2025 00:00
Customer Support Representative (Chat)
Posted on: 28-08-2024 00:00
Mail Processing Operator
Posted on: 18-12-2024 18:22
Remote Call Center Agent (Dallas Only)
Posted on: 29-08-2024 00:00
Early AM/1st Shift Janitorial Office/Warehouse
Posted on: 27-11-2024 06:07
Social Media Marketing Intern
Posted on: 29-08-2024 00:00
Part-Time / Contract Recruiter
Posted on: 05-08-2024 00:00