Luxury Brand Customer Service Representative + Shipping and Receiving

? *Job Summary:**

As the Shipping & Receiving + Customer Service Representative for our Luxury Brand, you will be the primary point of contact for customers regarding order status, shipping inquiries, and returns. You will play a crucial role in coordinating the shipping and receiving processes, ensuring a seamless experience for our valued customers. ? *Key Responsibilities:**

1. **Customer Support:** Provide excellent customer service by responding to inquiries, order status requests, and resolving shipping-related issues via phone, email, and chat.

2. **Order Processing:** Process and prepare customer orders accurately and efficiently, including picking, packing, and labeling shipments. Track customer orders accurately and efficiently, ensuring orders are fulfilled and on time.

3. **Shipping Coordination:** Coordinate with shipping carriers and logistics partners to ensure on-time and accurate deliveries to customers.

4. **Issue Resolution:** Address customer concerns, resolve issues, and escalate complex problems to the appropriate departments as needed.

5. **Returns and Exchanges:** Handle customer returns and exchanges, ensuring a smooth and positive experience for the customer and initiating the necessary steps for restocking or refurbishing returned items.

6. **Quality Control:** Inspect outgoing shipments for accuracy, quality, and completeness to ensure customers receive the correct items in perfect condition.

7. **Documentation:** Maintain accurate records of shipping and receiving activities, including tracking numbers, shipping labels, and customer communication.

8. **Shipping Costs:** Calculate shipping costs accurately and provide customers with shipping options and cost estimates as needed.

9. **Communication:** Keep customers informed of order status, shipment tracking information, and delivery expectations.

10. **Problem Resolution:** Address customer concerns and shipping-related issues promptly, working collaboratively with internal teams and logistics partners to find solutions.

11. **Feedback Collection:** Collect and document customer feedback and insights to improve products and services.

12.**Transparency:** Ensure Cin7 is up to date with sales orders and branch transfers so all team members have visibility into all items on order. ? *Qualifications:**

• High school diploma or equivalent; associate's degree is a plus.

• Proven experience in customer service, shipping, and receiving roles, with a minimum of 3 years in a customer-facing position.

• Strong communication skills, both verbal and written, with a customer-focused approach.

• Detail-oriented with strong organizational and multitasking abilities.

• Proficiency in using shipping and inventory management software.

• Basic knowledge of jewelry materials and components is a plus.

• Positive attitude and a commitment to providing excellent customer service.

• Ability to handle customer inquiries and issues with professionalism and empathy.

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:
? 401(k)
? Dental insurance
? Employee discount
? Health insurance
? Health savings account
? Paid time off
? Vision insurance

Schedule:
? 8 hour shift

Application Question(s):
? How many years of shipping experience do you have?
? How many years of luxury goods customer service experience do you have?

Ability to Commute:
? Montecito, CA 93108 (Preferred)

Work Location: In person