Manager, Application Support (SAP BRIM)

Remote, USA Full-time Posted 2025-03-08

Managing team members and vendors to deliver 24 x 7 user & technical support. Providing quality and timely resolution of application defects/ problems & enhancement requests through the management of the application development lifecycle. Running an agile-based request management workflow, focused on maximizing velocity, improving quality and reducing backlog.
Partnering with Business & Solution Architects to identify opportunities for improved customer service, increased agility and availability. Working with multiple vendor/partners to deliver existing services against Key Performance Indicators, managing performance against contractual terms and identifying new / rationalizing existing services. Ensuring Service Operations, Knowledge Management, Continuous Improvement, Service Level & Availability Management are operationalized across the team. Developing and guiding direct reports by providing career path conversations and mentoring, helping them achieve their goals through effective development and training plans.

The Walt Disney Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Apply Job!

Apply for the Job

Manager, Application Support (SAP BRIM)

Similar Remote Jobs

Manager, Application Support (SAP BRIM)

MSFT 365 Expert for Apple

Sr. IT Project Manager | Remote in Gallatin, TN

Amazon Customer Service Center ( Part Time Work At Home) Up to $25/hr

Clerks. Part Time Data Entry Home Based

Entry level remote agent

Product Review Remote Job

Nothing for you? Apply Anyway!

Lab Dispatcher+CSR - Remote OVERNIGHT Mon-Fri 10p-630am Central Time

Remote Executive Administrative Assistant

Operations Business Coordinator (Remote)

Entry Level Netflix Data Entry - No Experience - Remote Jobs

Seeking Fully Remote Billing and Collections Specialist

Exciting Job Opportunity!

Customer Service Representative ? Amazon Work from Home ? The EliteJob In UAE

Entry-Level Remote Human Resources Generalist (20 - 27 per hour)

Call Center Representative | Rochester, NY

Principal Strategist, Roundel(Remote Or Hybrid)

PPC Specialist -Paid Google Ads (On-Site)

(Work From Home Jobs) Fedex Data Entry Jobs $25/Hour