Manager Strategy - Customer Experience - Remote

Remote, USA Full-time Posted 2025-05-04

About the position

The Manager of Customer Experience Strategy at Home Depot plays a crucial role in developing and executing the company's interconnected business strategy. This position focuses on identifying market opportunities, leading strategic projects, and ensuring alignment across various functions to enhance customer experiences. The Manager will also create presentations and materials to communicate insights and strategies to senior leadership, influencing change within one of the world's leading retailers.

Responsibilities
? Stay abreast of external developments to identify opportunities and threats in competitive and market intelligence.
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? Leverage internal and external research to develop insights and solutions, creating compelling documents for executive audiences.
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? Address business problems by structuring issues and prioritizing analyses during the planning process.
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? Drive one or more interconnected strategy and operational execution workstreams.

Requirements
? Must be at least 18 years old.
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? Must be legally permitted to work in the United States.
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? Minimum of 4+ years of relevant work experience.
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? Strong skills in quantitative analysis, qualitative analysis, and strategic problem solving.
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? Strong presentation skills and ability to communicate effectively with senior leadership.
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? Strong interpersonal skills and ability to lead and manage cross-functionally.
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? High degree of drive and personal ownership.
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? Comfort with framing and addressing ambiguous challenges.
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? High degree of confidentiality and professionalism.

Nice-to-haves
? Previous work experience in world-class retail or ecommerce, or in professional services such as strategy consulting, private equity, or investment banking supporting retail/ecommerce businesses.
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? MBA or Master's degree.

Benefits
? Health insurance coverage
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? 401k benefit for retirement savings plan
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? Paid holidays
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? Flexible scheduling
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? Professional development opportunities

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