Online Chat Representative - OCR

We are seeking a dedicated and customer-focused Online Chat Representative to join our customer support team. As a Online Chat Representative, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

Online Chat Representative Duties and Responsibilities
? Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
? Maintain a high level of professionalism and customer service etiquette in all interactions.
? Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
? Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
? Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
? Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
? Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
? Collaborate with team members and other departments to ensure consistent and effective customer support.

Online Chat Representative Requirements and Qualifications
? High school diploma or equivalent; college degree preferred.
? Excellent written communication skills with a strong command of grammar and spelling.
? Empathy, patience, and a customer-focused attitude.
? Willingness to work flexible hours, including evenings, weekends, and holidays if required.
? Proficiency in using computers and familiarity with chat and messaging platforms.
? Previous customer service or chat support experience is a plus but not required.
? Strong problem-solving skills and the ability to think quickly and logically.
? Ability to multitask effectively and handle multiple chat conversations simultaneously.
? Team player with strong interpersonal skills.
? Ability to adapt to changing processes and technologies.

Job Types: Full-time, Part-time

Pay: $20.15 - $22.67 per hour

Expected hours: No less than 30 per week

Benefits:
? 401(k)
? Dental insurance
? Flexible schedule
? Health insurance
? Paid time off
? Vision insurance

Shift:
? 8 hour shift
? Day shift

Education:
? High school or equivalent (Required)

Language:
? English (Required)

Work Location: Remote

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