Online Client Service Representative

Job Description:

Ashland is seeking a confident and energetic Online Client Service Representative to join our team in San Francisco, California. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in client services...

Responsibilities: 1. Respond to client inquiries and provide exceptional customer service through various online channels, including email, chat, and social media. 2. Assist clients with product information, order processing, and issue resolution in a timely and professional manner. 3. Collaborate with internal teams to ensure client needs are met and issues are resolved efficiently. 4. Maintain accurate records of client interactions and transactions. 5. Identify opportunities to upsell or cross-sell products and services to clients. 6. Stay up-to-date on company products, services, and promotions to provide accurate information to clients. 7. Work closely with the Online Client Service Manager to continuously improve processes and enhance the client experience.

Requirements: 1. Confident and energetic personality with a passion for providing excellent customer service. 2. Strong teamwork and people management skills to effectively collaborate with colleagues and assist clients. 3. Excellent communication skills, both written and verbal. 4. Ability to multitask and prioritize tasks in a fast-paced environment. 5. Proficiency in using online communication tools and platforms. 6. High school diploma or equivalent required; additional education or certification in customer service is a plus.

Benefits:
1. Joining Bonus for successful candidates.
2. Retirement plan options to help you plan for the future.
3. Medical coverage to support your health and well-being.

Working Environment:
At Ashland, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and a strong work ethic, and we provide opportunities for growth and development within the company.

Deadline to Apply:
Interested candidates should submit their applications by September 6, 2024.

Equal Opportunity Statement:
Ashland is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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