Online Live Chat Manager

Job Description:

Gilead Sciences is seeking a part-time Online Live Chat Manager to join our team in New York City, New York. As an Associate Level position, we are looking for a candidate with at least 5 years of experience in a similar role. The ideal candidate must possess a strong sense of independence and dedication, as well as demonstrate leadership and time management... skills.

Responsibilities:
• Manage and oversee online live chat sessions with customers, providing timely and accurate responses to inquiries and issues.
• Monitor chat conversations to ensure they are conducted in a professional and respectful manner.
• Train and supervise a team of chat representatives to deliver high-quality customer service.
• Analyze chat data and metrics to identify areas for improvement and implement strategies to enhance customer satisfaction.
• Collaborate with other departments to address cross-functional issues and opportunities.
• Stay up-to-date on industry trends and best practices in online customer service.

Requirements:
• 5 years of experience in managing online live chat operations.
• Excellent communication skills, both written and verbal.
• Strong analytical and problem-solving abilities.
• Proficiency in using chat software and customer relationship management systems.
• Ability to work in a fast-paced environment and multitask effectively.
• Bachelor's degree in Marketing, Communication, or a related field preferred.

Benefits:
• Training & professional development opportunities to enhance skills and advance career growth.
• Travel & spending expenses covered for business trips related to the role.
• Paid overtime for any additional hours worked beyond the standard schedule.
• Employee well-being is a top priority, with health and wellness initiatives in place to support a healthy work-life balance.

Equal Opportunity Statement:
Gilead Sciences is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: August 8, 2024

We look forward to receiving your application and welcoming a dedicated and independent individual to our team at Gilead Sciences in New York City!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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