Online Live Chat Support Jobs Work From Home (REMOTE) – Part-Time

Job Summary

Job Type: Part-Time

Salary: Competitive

Working Hours: Under 4 hours per day

Company: American Express

Location: Remote

Flexible Schedule: Yes

Benefits: Health, Dental, Paid Training, Paid Vacations

Description

American Express is seeking enthusiastic and dedicated individuals to join our team as Online Live Chat Support agents. This part-time, remote position offers a flexible schedule that allows you to work from the comfort of your own home while helping our customers resolve their inquiries via live chat.

As an Online Live Chat Support agent, your primary responsibility will be to provide exceptional customer service through real-time chat interactions. You will be the first point of contact for customers and will help them with various concerns ranging from billing inquiries to technical support. This role requires strong communication skills, the ability to think on your feet, and a passion for delivering top-notch service.

Our team is committed to ensuring our employees have the tools they need to succeed. We provide comprehensive training, opportunities for growth, and a supportive work environment. If you’re looking for a part-time job with a flexible schedule that allows you to work from home, we invite you to apply.

Requirements

• Strong written communication skills


• Ability to multi-task and handle multiple chat conversations simultaneously


• Comfortable using various computer applications and systems


• Reliable internet connection


• High level of patience and empathy towards customers


• Problem-solving abilities and critical thinking


• Availability to work under 4 hours per day

Responsibilities

• Respond to customer inquiries in a timely and professional manner


• Maintain a high level of customer satisfaction through effective communication


• Assist customers with account issues, billing questions, and technical support


• Document and keep records of customer interactions and transactions


• Work collaboratively with team members and other departments


• Stay up-to-date with product knowledge and company updates


• Meet and exceed performance targets and goals

Educational Qualifications

• High School Diploma or equivalent (required)


• College degree preferred but not mandatory

Experience

• Previous experience in customer service or support roles (preferred but not required)


• Experience working in a remote setting (a plus)

Company Overview

American Express is a global financial services company, widely recognized for providing top-tier credit card, charge card, and travel services. We pride ourselves on our customer-centric approach and are dedicated to ensuring our clients receive the best experience possible. With a commitment to employee growth and well-being, American Express offers a range of benefits, including health insurance, paid vacations, and comprehensive training programs. Our flexible work environment supports a positive work-life balance, making us an employer of choice across the globe.

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