Outbound Call Center Rep - Remote

Employer Industry: Healthcare Services

Why Consider This Job Opportunity...
? Starting hourly rate of $15.00, with unlimited monthly commission potential
? Competitive benefits including medical, dental, and vision plans, with insurance starting the 1st of the month after the start date
? Bi-weekly pay with monthly commission bonus potential
? 401K, employee stock purchase program, and tuition reimbursement available
? Opportunities for career advancement within a mission-driven organization
? Flexible work-from-home arrangements available

What To Expect (Job Responsibilities)
? Make an average of 50 outbound calls per hour to offer, explain, and schedule free in-home or virtual health evaluations
? Follow approved scripts to ensure members understand terms and respond to objections professionally
? Meet daily goals for outbound calls and appointments set, adhering to quality targets
? Adjust, reschedule, and cancel appointments with members and providers as needed
? Monitor performance results and report member complaints to management

What Is Required (Qualifications)
? High School Diploma or equivalent preferred
? Minimum of 1+ year call center experience or 2+ years of general work experience required
? Previous experience in an outbound call center or high-volume environment preferred
? Strong communication skills with the ability to treat health plan members with professional courtesy
? Ability to adhere to a fixed daily schedule and use multiple computer systems simultaneously

How To Stand Out (Preferred Qualifications)
? Experience working in a metrics-driven environment with an auto dialer
? Friendly and conversational demeanor when interacting with clients
? Proficiency in the English language

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