*Part Time* Customer Service / Data Entry Representative

About the position

We are searching for polite, professional Customer Service / Data Entry Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service / Data Entry Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service / Data Entry Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities
? Part Time Position (20 hours a week)
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? Target Hire Date: January 27th, 2025
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? Required work schedule: Monday - Friday, 12:00pm - 4:00pm EST
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? In Office Paid Training (Allentown, PA) will be 2 weeks, 12:00pm - 4:00pm - Work at Home granted after!
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? Once training is complete, weekly every Tuesday is required Work Onsite in Allentown.
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? Data Entry position.
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? Will have direct interaction with client.
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? Answer inbound calls and greet customers with energy and enthusiasm.
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? Place outbound calls and communicate with energy and enthusiasm to customers.
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? Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
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? Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
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? Meet department productivity and quality standards.
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? Strive for first call resolution and take true ownership of customer needs and issues.
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? Communicate and follow instructions for one call customer resolution.
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? Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
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? Take an active role in educating customers about our client's products and services.

Requirements
? Microsoft Office - Excel in particular.
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? SAP experience preferred.
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? Excellent data entry accuracy and communication skills are a must.
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? Experience with customer service in a transaction-based environment such as a call center, demonstrating ability to be empathetic and compassionate is preferred.
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? Ability to work in a fast-paced digital environment
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? Must have ability to work independently and in a team environment.
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? Must have excellent voice quality and present a professional demeanor and ability to maintain a helpful/knowledgeable tone on all calls handled.
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? Problem solving skills.
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? Ability to maintain accuracy and production standards.
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? Physical attendance is key to success and necessary to meet objectives.

Nice-to-haves

Benefits

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