Part-Time Customer Service Representative

Are you looking for meaningful and interesting work on a part-time schedule? Let's talk

Part-Time Customer Service Representative...
We're a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business.

Schedule requirements: this position requires you to be in your home for 20 hours per week. Those 20 hours must be between the hours of Monday - Friday, 8:00am - 6:00pm.

Some of the things you'll be doing:

Build relationships with our clients to better understand their unique needs and concerns
Fulfill requests and answer questions for internal and external customers
Respond promptly to customer inquiries via phone or electronically
Provide excellent customer service to both internal and external clients
Manage customer portfolios
Organize the workflow to meet customers' time frames and demands
Data entry of client information, electronic filing, and retrieval of documents
Navigate between multiple databases quickly and accurately
Research, analyze, review, and process legal documents
Recommend process improvements where applicable
Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services.

What technical skills, experience, and qualifications do you need?

Experience working in a customer service or administrative capacity
Energetic self-starter who thrives in a fast-paced, team-oriented environment
Attention to detail and accuracy
Strong prioritization and time-management skills
Flexibility and agility, with the ability to multitask
Problem-solving skills
Strong computer skills and proficiency in MS Office, Word, and Excel
Excellent verbal and written communication skills

Benefits:

These part-time positions are eligible for a number of CSC's competitive benefits-paid time off, 401(k) plans AND $1000 in tuition reimbursement per semester!
Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
CSC offers excellent benefits, medical, dental, life insurance, flexible spending and health savings account.
We also offer you 401(k) with employer match and profit sharing, paid time off, tuition reimbursement, and more