Part-time Insurance Verification Specialist - Remote/At Home Work

Part-Time Call Center Representative The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy. Summary Job Description: We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Call Center Representative you'll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential - hourly wage plus bonus based on performance. Primary duties & responsibilities: ? Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment ? Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed ? Clearly explain the application process to potential customers ? Accurately complete additional paperwork as needed ? Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database ? Transfer calls to appropriate department as needed ? Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's) Required Knowledge, Skills, & Abilities: ? Excellent oral and written communication ? Superior customer service skills required - friendly, efficient, good listener ? Proficient use of the computer, keyboard functions and Microsoft Office ? Minimum typing requirement of 35 wpm ? Ability to multi-task ? Knowledge of medical terminology and spelling a plus ? Ability to work under pressure ? Excellent organization and time management skills ? Must be detail-oriented ? Have a desire to learn and grow within the Company SCHEDULE: Tuesday - Friday 5PM - 9PM & Saturdays 8AM - Noon