Part time REMOTE Customer Service Representative

Description

FLEX HOURS POSITION AVAILABLE / WORK FROM HOME

Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are looking for part-time, remote Service Support Representative to handle Tier 1 customer calls.

Up to 30 hours per week. We provide all tools needed to Work From Home for this role! Starting pay $20 per hour!
? MUST HAVE RELIABLE INTERNET CONNECTION

What you?ll do:
? Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues via inbound calls and/or voice mails, emails, alerts.
? Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone.
? Provide Clear and concise communications and follow up with customer on company schedule, requested lead and delivery times.
? Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently
? Track, route, and escalate unresolved issues to Management
? Remain current on constant process updates and technology used within the company
? Perform duties with awareness and in accordance with the organization's policies and applicable laws
? Performs other duties as directed by management

Your Qualifications: ? High School Diploma ? MUST HAVE RELIABLE INTERNET ? Experience in a call center environment a plus. ? Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems ? Ability to empathize with customer is critical ? Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment ? Possess organizational and time management skills ? Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills ? Demonstrate professional communication skills with a high degree of initiative, mature judgment and discretion ? Ability to navigate through multiple systems ? *This part time position is not eligible for medical benefits. The position does receive holiday pay based on the hours worked per day.

Salary Range

$20 per hour

Special Considerations

Part time, flexible hour to be determined on a case by case bases

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