(Part-Time Remote Job) Customer Service Virtual Assistant for FedEx

Customer Service Virtual Assistant for FedEx - Part-Time Remote Job

Job Location: Remote (USA-based candidates only)

Job Type: Part-Time

Company Overview: FedEx is a global leader in logistics and transportation, known for its commitment to exceptional customer service. We are seeking a dedicated and dynamic Customer Service Virtual Assistant to join our team and help provide top-tier support to our customers.

Job Description: As a Customer Service Virtual Assistant for FedEx, you will be responsible for delivering high-quality customer service remotely, ensuring a seamless experience for our clients. You will handle customer inquiries, provide solutions, assist with tracking shipments, and address various customer service needs in a professional and timely manner.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a professional and courteous manner

Provide tracking information, assist with shipment issues, and resolve customer concerns

Maintain accurate records of customer interactions, transactions, comments, and complaints

Process customer orders and returns, ensuring a smooth transaction

Escalate unresolved issues to appropriate departments when necessary

Meet or exceed performance targets, including response times and customer satisfaction goals

Ensure compliance with company policies and procedures while providing excellent service

Qualifications:

High school diploma or equivalent (Associate's degree or higher is a plus)

Previous experience in customer service, preferably in a remote or virtual setting

Excellent communication skills (written and verbal)

Ability to work independently and stay organized

Proficient in using customer service software, Microsoft Office, and email platforms

Strong problem-solving skills and attention to detail

Reliable internet connection and a quiet home office environment

Availability to work part-time hours, including evenings and weekends

Desired Skills:

Knowledge of FedEx services and shipping processes

Experience with CRM software and ticketing systems

Bilingual (Spanish, French, etc.) is a plus

What We Offer:

Flexible work schedule with the ability to work remotely

Competitive hourly pay

Opportunity to grow with a global leader in logistics

Supportive and collaborative work environment

How to Apply: Interested candidates are invited to submit their resume and a brief cover letter outlining their qualifications and availability.

Join us at FedEx and become part of a team that values customer satisfaction and promotes a positive work-life balance. We look forward to hearing from you!