Patient Care Representative

The heart of Carrum Health is a seamless and highly personalized patient experience; and this is enabled by our Patient Care team. As part of the Care Team, the Patient Care Representative is responsible for managing a high volume of service requests from Providers and Members. The Patient Care Representative will work closely with the Patient Care Team to support patients throughout their journey.

This is a full time remote position. We are looking for candidates willing to work on a Central Time schedule.

The hourly rate for this role is $20 - $22 plus bonus.

You?re excited about this opportunity because you will...
? Provide exceptional patient care via telephone and other technology
? Ensure patient satisfaction by providing quality service, identifying patient needs and assisting them with issues/concerns
? Research, identify and problem solve, verify eligibility of service and place call backs as required
? Support the Patient Care Team in providing a comprehensive and... thoughtful patient experience
? Meet and support established service goals and business objectives by meeting and exceeding performance standards
? Adapt communication style to persons representing diverse personal, professional, cultural, and socioeconomic backgrounds

We?re excited about you because?
? High School Diploma or General Education Degree (GED) required; college preferred
? Minimum of one-year customer service in a call center, medical office/clinic or institutional setting; or equivalent combination of education and experience required
? An aptitude for quality assurance and data-driven outcomes
? Familiarity with Google Suite, Microsoft Office, Talkdesk, and other standard applications
? Commitment to providing the highest level of service through the right mix of empathy, professionalism, and integrity
? The ability to cut through the noise of a fast-paced start-up environment and affect real change.
? Appropriately handle confidential information and adhere to HIPAA requirements
? Strong ?patient first? values
? Spanish Speaking preferred
? You are comfortable interacting through a variety of tech platforms and can quickly learn new software

Apply Job!