Patient Care Representative?/remote, hybrid, on-site

Position: Patient Care Representative (remote, hybrid, on-site)

About Us

We are seeking intelligent individuals with diverse backgrounds ? people, who like to ask questions, solve problems and find better ways to do things.

At Key Bridge, we believe we?re only as good as our reputation; after all, we are a respected leader in our industry and 17-time winner of Best Places to Work awards! We want you to like where you work, too. And, if you join Key Bridge, we think you will. Here are just a few of the perks:
? Business casual work environment
? Profit sharing and 401k with employer contributions
? Health, prescription, vision and life insurance
? Vacation and paid time-off
? Culture of caring for our employees, our clients and their patients while having fun along the way
? Promoting team-building with fun; annual family picnic, holiday party, interactive games, luncheon carry-in and even an amusing Halloween costume contest
? On-site fitness center
? Wellness initiatives that have included fresh fruit and veggie Wednesdays, walking & hydration challenges, smoking cessation and even a visiting massage therapist.

Position Summary: Patient Care Representatives work for our state-of-the-art call center in Lima, OH, representing hospitals and healthcare providers while caring for their patients by processing payments and assisting them to resolve their patient account balances. We offer a team-driven work experience with flexible scheduling and monthly performance-based bonus plan. Spanish-speaking and previous medical billing experience are both a plus.

We want the best and brightest to join our family. If you are great with people, organized, detail-oriented, possess a positive attitude & drive to be successful; we want to hear from you! Other perks to expect are:
? Flexible scheduling
? 125 hours of on-the-job training
? Monthly performance-based bonus plan
? Team-driven work experience, where together we can grow to our full potential

We are hiring full-time Patient Care Representatives. Our employees have the ability to work in our home office or work from home. Team members located within a 45 mile radius of our home office are requested to work on site one day per week.

Qualifications
? Ability to understand and communicate with patients to assist them in resolving their patient account balances
? Basic keyboarding and the ability to learn & navigate our proprietary software
? Good listening & communication skills to successfully assist patients on the phone
? Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
? Write simple correspondence and effectively present information in one-on-one communications with responsible parties, clients, and other employees of the organization
? Ability to pass the ACA certification tests when you become eligible
? Ability to multi-task at a high level
? Ability to understand and communicate with Spanish-speaking patients is a plus
? Previous experience with medical insurance billing is a plus
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