PBX Phone Operator (English/Japanese Speaking)-Full Time, $32.74/Hour

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:
? 100% full coverage of healthcare for you and your eligible dependents
? Tuition paid upfront at network schools
? Free lunch
? Free parking
? Free theme park admission and much more!
Operators are responsible for providing the Guest?s first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non guests with any questions or request.

Responsibilities :
? Responsible for constant communication with Guests/Cast Members via a phone station
? Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries (?a smile in your voice?)
? Answer phones, dispatch guest calls, cast member and assist with any questions or special requests.
? Previous computer experience- requires use of internet and other application systems
? High guest service expectations, initiative and ability to hold a conversation with a Guest
? Must remain calm in highly stressful situations and be knowledgeable of emergency procedures
? Requires high attention to detail and exceptional listening skills
? Must have schedule flexibility
? Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge
? May also be cross utilized with the following roles, including, but not limited to:
? Front Desk and Arrival Staff Agent ? Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation
? Concierge Agent- assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels

Basic Qualifications : ? Proficient in English and Japanese Language Required ? Must have Graveyard availability ? Previous cash handling experience ? Previous computer experience ? Ability to perform in a fast-paced and sometimes stressful working environment ? Ability to multi task ? Ability to confidently utilize service recovery methods ? Enthusiastic about interacting and helping guests ? Receptive to special requests ? Willing to follow instructions and take direction ? Availability Requirements: ? Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training ? Additional Planned time off (vacations or non-paid time off) may not be available until the New Year.

Preferred Qualifications: ? Knowledge of Japanese language is highly preferred ? Knowledge of Hawaiian language preferred ? Previous work experience in a Hotel/Front Desk environment ? Previous experience in a high volume, fast paced office type environment ? Previous Leadership experience

Additional Information :
SCHEDULE AVAILABILTY
Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

SUBMITTING YOUR APPLICATION
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The pay rate for this role in Hawaii is $32.74 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.