Petco Customer Service Specialist

Job Description:

A major duty of the Petco Customer Service Specialist is to identify areas that need improvement and implement strategies to enhance the overall customer experience...
? Category: Stores
? Schedule: Part_time

Provide guests with exceptional service by implementing your expertise and training.

Provide courteous and efficient support to all PETCO clients and their pets by understanding their needs and sharing insightful product information so as to recommend suitable merchandise and services.

• Be well-versed in pet-focused events, resources, and expenditures within the area, such as dog parks, cat shows, animal-friendly hotels, and related amenities.

Remain unequivocally dedicated to promoting animal welfare while abiding by ethical standards in the workplace.

Engaging with customers about new products and services is made possible by having comprehensive information about their benefits and features.

Politely and efficiently respond to telephone inquiries regarding product, service and pricing concerns.

Create an open and approachable management structure that values the contribution of every team member.

Discover your ideal pet from our array of adoption events. We believe in our Think Adoption First approach, which means that we consider the pet's well-being and ongoing care as our priority as we seek to find it a permanent home.

Comprehend the team's individual competencies, which is crucial in matching customers with the right partner, empowered to create the desired guest experience effectively.

Stay abreast of recent promotional deals and unique services provided.

Keep your pet safe and happy year-round by staying up to date on their seasonal training, which can include protecting against fleas and ticks, promoting summer safety, and taking advantage of holiday offerings.

Undertake supplementary tasks and exceptional projects as instructed.

Analyze guest queries and redirect them to the Leader on Duty if required.

Carry out actions such as bending, stooping, and raising, and sometimes handle objects weighing up to 50 pounds, as required.

Master selling behaviors: The Sales Model provides employees with the necessary tools to identify and solve the needs of pets today and in the future. As such, mastering the behaviors within this model is paramount to providing optimal guest experience.

To maintain the safety of our clients, visitors, and beloved pets, we provide training to empower you with the ability to adhere to our safety guidelines.

Cultivating a culture of collaboration is indispensable in fulfilling the health and well-being needs of pets.

Take advantage of opportunities to participate in developmental programs that will help you to achieve your career goals.

Adapting to ambiguity and recovering quickly from setbacks are vital skills that contribute to a person's success. Those who handle problems constructively and actively seek opportunities for growth are more likely to excel in their professions

Knowing the range of dog training classes offered at PCC and their corresponding schedules.

Understanding PCCs' strategy for photography and vaccination.

Most of the duties will be carried out inside the establishment, although some may involve briefly leaving the premises. Applicants should keep in mind that this job entails standing, bending, kneeling, and carrying items that sometimes weigh up to 50 pounds. Strong customer service skills are a must-have for this position

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