Pharmacy Technician Pharmacist Success Specialist

Position: Customer Success Specialist (we had to use a different name for the listing to filter out people auto-applying to anything 'customer success'...we want people with pharmacy experience!)

Location: Chicago, IL (or Remote optional)

Supervisor: Chief Product Officer

Compensation: $43,680 to $56,000 annually (competitive salary based on experience)

Benefits: Monthly stipend for benefits, paid time off for Federal holidays, additional vacation days, stock options

About Us:

Scripted (https://scripted.co), a public benefit corporation is building what?s next in pharmacy by providing tech-enabled software that enables pharmacy teams to practice at the top of their licenses to promote health access and equity.

Who We Are Looking For:

Are you an experienced and dynamic professional passionate about improving healthcare access through innovation? We seek a Customer Success Specialist with a pharmacy administration background or a pharmacy technician who enjoys working directly with pharmacists and pharmacy leaders to navigate and overcome challenges. Previous experience with medical credentialing is a plus.

Your Role as Customer Success Specialist:

As the Customer Success Specialist, you will:
? Serve as the primary point of contact for pharmacists and pharmacy leaders, building strong relationships to ensure they fully utilize Scripted?s platform.
? Regularly communicate with customers to understand their needs, troubleshoot issues, and provide tailored solutions.
? Manage and update CAQH profiles and credentialing applications to maintain compliance.
? Research and stay informed on state-specific Medicaid provider enrollment policies, assisting customers in navigating these requirements.
? Collaborate with internal teams to resolve customer challenges and enhance customer success strategies.
? Provide training and resources to empower customers to independently manage credentialing and administrative tasks.

Required Skills:

We are seeking candidates with:
? A minimum of 4 (four) years experience as a pharmacy technician or in pharmacy administration.
? Strong verbal and written communication skills, with the ability to clearly articulate solutions and provide excellent customer service.
? Previous experience with medical credentialing (preferred).
? Ability to work independently while effectively collaborating with team members.
? Strong problem-solving skills and the ability to navigate and resolve complex challenges.
? Detail-oriented with strong organizational skills.

Compensation:

Competitive salary ranging from $43,680 to $56,000. Equity incentives are available to align your success with Scripted?s growth.

Why Join Us?

? Impact: Play a critical role in enhancing health equity by supporting pharmacy services.

? Growth: Be part of a rapidly growing company backed by top-tier investors and advisors.

? Culture: Join a mission-driven environment that values open communication, collaboration, and diverse perspectives.

? Work-Life Balance: Enjoy remote work flexibility and time off policies.

How to Apply:

Please submit your written expression of interest, cover letter, and resume to [email protected].

Apply Job!