Production Operations Coordinator, Experiences (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it?s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:
? Our community is based on connection and belonging.
? Our creativity allows us to imagine new possibilities for people.
? Our responsibility is to all of our stakeholders.
? It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.

Responsibilities:

Support and execute end-to-end production workflows to deliver successful productions and high-quality guest experiences

Support internal production leads with experiences and event logistics and coordination

Manage and engage with our guests (online) responding to messages in a timely and authentic manner.

Collaborate with cross-functional partners to drive optimization of the guest communications including drafting and maintaining FAQs, informing best practices and sharing learnings with key stakeholders

Adopt, develop and master internal tools, trainings, and processes that drive daily production operations to ensure quality and efficiency

Act as an advocate for guests and supporting initiatives that improve the overall experience for internal teams and external guests

Requirements:

4+ years in event production, hospitality or social media community management

4+ years in a client-facing or guest-facing role

Strong organizational and time management skills.

Excellent written and verbal communication skills.

Ability to manage multiple tasks and priorities simultaneously.

Ability to work under pressure and resolve problems quickly and effectively.

Strong interpersonal skills and ability to collaborate with diverse teams.

Knowledge of creative and production workflows

Preferred Skills:

Salesforce, Asana

Work Location: Remote

Travel up to 15%

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $58-$69/hour.

Benefits: Medical, Dental, Vision, 401K