Quality Assurance Engineer

When you join Verizon
Verizon is one of the world?s leading providers of technology and communications services, transforming the way we connect around the world. We?re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together?lifting up our communities and... striving to make an impact to move the world forward. If you?re fueled by purpose, and powered by persistence, explore a career with us. Here, you?ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you'll be doing...

If you are someone who is excited about full immersion into the customer experience and guaranteeing a quality product at launch for our customers while using the best Agile tools/practices in a fast-paced, growth-driven, & innovative environment, then this is the role for you!

Customers pay us to provide them with services that they can rely on so your job is to evaluate and measure continuity across channel systems and services while also driving superior customer experiences through technical and systematic gap identification in order to ensure that the product meets required quality standards. We know teamwork enables us to serve our customers better and faster so close collaboration with product owners and developers is required through Agile implementation and understanding that successful outcomes come through ensuring precise alignment around acceptance criteria that are well-defined up front.

The quality and reliability of the products we deliver are paramount so you will need to know how to identify the best testing strategy to use when validating customer experiences across multiple platforms (desktop applications, tablets, kiosks, mobile browsers, mobile app) and Wireless/Wireline channels (Retail, Indirect, Telesales, Customer Service, Chatbot. MVA, MVO, IVR, Optix). You understand that both automated and manual testing approaches ensure that these outcomes are achieved. Culture is an important aspect of what we do. We highly encourage innovation, diversity, collaboration, integrity, empathy, friendship, and corporate responsibility. The nature of our work in a fast-paced environment may challenge you at times but rest assured that there is a strong support system in place to guide you through. We take our jobs seriously but we also like to have fun and hope you do too!

Supporting Omnichannel Experience and UAT testing across multiple platforms (desktop applications, tablet, mobile browser, mobile app) for Enterprise Releases and Agile Minor Releases.
Supporting advanced solutions like Verizon?s Conversational AI-based chatbot and Verizon?s future conversational AI/ML experience strategy (including possible XR integration).
Acting as a critical core Scrum Team member working with Product Owners, Stakeholders, and Scrum Team to groom user stories, actively participate in all Agile ceremonies, provide experience feedback, execute testing, and provide sign off for top priority projects.
Partnering with Product Owners, Scrum Team, and Automation experts to integrate, develop and expand Acceptance Test Driven Development (ATDD) practices to drive clarity in user stories.
Understanding the capabilities of advanced technologies, automation tools, and analytical tools relevant to applicable systems and testing. This requires limited Java scripting abilities.
Strategizing and implementing the best solutions for an optimal customer experience.
Creating well-structured, comprehensive manual and automated test plans/scripts/macros and identifying defects that will result in meeting quality standards of a product/project.
Executing test of scripts in test and production environments, monitor implementation, support launch validations, & communicate impacts/workarounds.
Facilitating calls, present demos to stakeholders, communicate project status, and provide executive-level summaries to lift jeopardy items.
Providing final Go/No Go of a product/project before it goes live to the customer.
Prioritizing between multiple releases, applications, install activities, and planning tasks.
Performing site visits (virtually/in person) to gain an understanding of end-user experience.

What we're looking for...

If you are someone who understands the importance of Agile delivery, is technically proficient, and enjoys improving the customer experience through quality and reliability of the products in a collaborative & friendly environment, then we welcome you to apply for this exciting opportunity!

You?ll need to have:

Associate?s degree or two or more years of work experience
Three or more years of relevant work experience
Two or more years of Wireline/Wireless/Channel experience
Working knowledge of conversational AI, speech recognition, Machine Learning, XR and Visual AI concepts and their relationship to an evolved customer experiences

Even better if you have one or more of the following:

Working knowledge / Experience of UAT processes & understanding of top focus value stream programs
Hands-on working with and testing advanced software capabilities including Conversation AI, ML, XR, and/or Cloud Computing
Hands-on working knowledge of tools such as Clarity, qTest, and JIRA
Strong experience creating automation testing tools and solutions through the creation of macros via lite programming and software engineering and design
An understanding of ATDD development frameworks involving; Gherkin, Feature file creation, Cucumber, TestNG, and/or Selenium
Experience with Omnichannel user and customer experiences.
Strong interpersonal, analytical, investigative, organizational, and project management skills
Ability to work independently and demonstrate initiative, make sound business decisions.
Bilingual in Spanish is a plus

If Verizon and this role sound like a fit for you, we strongly encourage you to apply even if you don't meet every 'even better' qualification listed above.

Where you?ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours 40

Equal Employment Opportunity
We?re proud to be an equal opportunity employer - and celebrate our employees? differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we?ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
If you are hired into a California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington work location, the compensation range for this position is between $70,000.00 and $130,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours

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